Who we are
Tel: 0845 466 0747
What information we collect and how
The information we collect via the Website may include:
Your preferences and use of email updates, recorded by emails we send you (if you select to receive email updates on products and offers). Your IP Address, this is a string of numbers unique to your computer's internet connection that is recorded by our web server when you request any page or component on the Website. Data recorded by the Website which allows us to recognise you and your preferred settings, this saves you from re-entering information on return visits to the site.
Any personal details you knowingly provide us with through interaction with web based forms and our email system, such as name, address, telephone number etc. Under no circumstances will we collect or hold sensitive payment details, such as your card number, expiry date and security code. All transactions are handled through our fully accredited and secure payment handlers Protx and HSBC.
For more information on Protx/HSBC privacy policies please refer to their respective policies.
What we do with your information
Any personal information we collect from this website will be used in accordance with the Data Protection Act 1998 and other applicable laws. The details we collect will be used to process your order and to provide after sales service (we may pass your details to another organisation to supply/deliver products or services you have purchased and/or to provide after-sales service). In certain cases we may use your email address to send you information on our other products and services. In such a case you will be offered the option to opt in/out before completing your purchase. We may need to pass the information we collect to other companies for administrative purposes. We may use third parties to carry out certain activities, such as processing and sorting data, monitoring how customers use the Website and issuing our e-mails for us. Third parties will not be allowed to use your personal information for their own purposes.
You have the right to request a copy of any information that we currently hold about you. In order to receive such information please send your contact details including address and payment of £10 to cover administration expenses to the following address: